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Return Policy

Please examine you order upon receipt for any shortages or damage. If there is a problem, it must be noted on the delivery slip and signed by the delivery carrier driver. Please immediately contact our customer service department for claims at (770) 232-0060.

No returns will be accepted without prior authorization or after 90 days from receipt of goods.

A Merchandise Return Authorization Number (MRA#) must be obtained for returns to be accepted. Returns will only be accepted in original packing and original condition (not used or washed). No refund or credit will be given for open and/or used goods.

If an item does not meet your satisfaction as per the description in the catalog, simply call customer service for an MRA# for return. If the goods are per the standard description and quality, but are not accepted by the buyer, the buyer is responsible for all the freight up and down, plus a 15% restocking fee.

In the case of a claim, please do not deduct the amount of the claim from the invoice payment. It may take two to six weeks before a credit can be issued to your account or a refund to be mailed.

If you have any questions please email us at info@unitexonline.com or
call us at 888-4-UNITEX (486-4839) or 770-232-0060